WE ARE HIRING

MANAGER - OPERATIONS (Female)

Job Location: Mirpur 11 Main Road, Dhaka

Employment Type: Full-time

Working Days: 6 days a week

Office Hours: 9:00 AM – 7:00 PM

Salary: BDT 32,500++ based on experience and competency

KEY RESPONSIBILITIES

• Manage and supervise overall day-to-day office, showrooms, factory, and operational activities.

• Lead operational teams and ensure proper coordination among Customer Service, Sales, Inventory, Accounts, Content, Photography/Videography, Social Media, and E-commerce Operations.

• Implement and continuously improve company SOPs, SLAs, policies, and operational workflows.

• Monitor employee attendance, punctuality, workplace discipline, dress code, and professional conduct.

• Assign daily and weekly tasks and ensure timely completion.

• Establish measurable KPIs for operational employees and monitor performance against targets.

• Conduct regular team briefings and operational performance reviews.

• Ensure customer enquiries, orders, complaints, exchanges, returns and after-sales issues are handled within defined SLAs.

• Supervise the complete order lifecycle from order confirmation → Odoo processing → inventory coordination → packing → courier handover → delivery follow-up.

• Ensure accurate use of Odoo ERP for orders, inventory, customer information and relevant operational records.

• Coordinate with the Inventory team to maintain stock accuracy and minimise stock discrepancies.

• Coordinate with Accounts regarding sales records, COD reconciliation, expenses, courier settlements and operational documentation.

• Monitor showroom readiness, product presentation, cleanliness, staff preparedness, and customer service standards.

• Coordinate product launches, campaigns, photoshoots, content requirements and promotional activities with relevant teams.

• Maintain proper operational documentation, checklists, reports and records.

• Identify bottlenecks, recurring mistakes and process inefficiencies and implement corrective actions.

• Handle staff grievances and operational conflicts professionally and escalate disciplinary matters when required.

• Train, coach and develop team members to improve productivity, customer service and accountability.

• Prepare daily, weekly and monthly operational reports for management.

• Protect confidential company, employee, customer, sales and operational information.

• Perform other operational and managerial responsibilities assigned by management.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business Administration, Management, Operations, Supply Chain, Marketing, or a related discipline.

• MBA will be considered an advantage.

• Minimum 3–5 years of relevant professional experience, preferably with at least 1–2 years in a supervisory or managerial role.

• Experience in fashion, retail, e-commerce, F-commerce, or consumer brands will receive preference.

• Practical experience with ERP/POS systems; knowledge of Odoo will be a strong advantage.

• Good working knowledge of Microsoft Excel/Google Sheets, reporting, and basic data analysis.

• Strong command of Bangla and English for professional communication.

WHO WE ARE LOOKING FOR

The ideal candidate should be:

• Highly organised and process-oriented

• Strong in leadership and people management

• Disciplined, punctual and accountable

• Comfortable making decisions under pressure

• Capable of handling multiple departments simultaneously

• Strong at delegation and follow-up

• Customer-focused and commercially aware

• Data-driven rather than assumption-driven

• Able to identify problems before they become crises

• Confident in handling difficult conversations and enforcing company policies

• Adaptable to a fast-growing business environment

• Willing to work hands-on rather than supervise from a desk

• Honest, professional and capable of maintaining strict confidentiality

KEY PERFORMANCE AREAS

Performance will primarily be measured through:

1. SLA Compliance — timely handling of customer queries, orders and operational tasks

2. Order Accuracy — reduction of processing, packing and fulfilment errors

3. Inventory Accuracy — control of stock discrepancies and documentation

4. Team Productivity — task completion and departmental performance

5. Customer Experience — complaint resolution and service quality

6. Staff Discipline — attendance, punctuality and policy compliance

7. Odoo & Documentation Accuracy — proper operational record keeping

8. Operational Efficiency — reduction of delays, bottlenecks and recurring errors

9. Reporting — accurate and timely management reports

10. Leadership — employee development, accountability and cross-functional coordination

WHAT WE OFFER

• Competitive salary based on experience and capability

• Two festival bonuses, subject to company policy

• Performance-based evaluation and career progression

• Opportunity to lead operations within a rapidly growing Bangladeshi fashion brand

• Direct involvement in developing and implementing operational systems

• Professional and structured working environment

• Opportunity to grow with the organisation as its retail and e-commerce operations expand

APPLICATION PROCESS

Interested candidates are requested to submit their updated CV/resume along with a short introduction mentioning:

• Current position

• Current salary

• Expected salary

• Notice period / earliest joining date

• Relevant operations-management experience

• Experience with ERP/Odoo, retail or e-commerce operations

Application Deadline: 12 October 2026